PureVPN Review: Good Performance, But Should You Trust It?

In this PureVPN review, we provide a complete rundown on how this VPN service performs and all its features. We also take an in-depth look at its privacy policies.

For over a decade, PureVPN has provided some of the fastest and most consistently high-performing virtual private network (VPN) services on the market. Based out of Hong Kong, PureVPN was founded by GZ Systems in 2006 and, since then, has held the distinction of being one of the longest-running VPN providers in the world.

PureVPN has undergone a rapid expansion in recent years, upgrading from only a handful of select servers to over 2,000 scattered across the globe, most of which are concentrated in Europe and North America.

PureVPN Review [2019] – Should you trust it? Find out below!
In its Hong Kong headquarters, PureVPN hosts its own DNS hardware, which provides it with a significant competitive advantage over other service providers who rent or outsource their hardware hosting.

A cursory look at some of the reviews of PureVPN floating around online might lead you to believe that this service is paradoxically the most and least trustworthy VPN out there. In other words, there are many mixed opinions about this product. So—should you or should you not trust this long-lasting VPN service?

Fortunately for you, we got our hands on the premium edition of PureVPN and tested it out, so you don’t have to. For the better part of two weeks, we tinkered with everything PureVPN has to offer and ran countless performance tests to finally issue a verdict on whether it’s worth the money. Read on to find out whether PureVPN holds up to scrutiny.

PureVPN: A Crash Course

Depending on who you ask, PureVPN is either the best VPN service to grace the web or a rushed product from a Chinese development team that simply can’t be trusted with your money or data. However, its over decade-long success in the market is quite telling.

In the VPN market, you simply cannot deny that a thirteen-year-old company must have something going for it.

PureVPN – Yes or No

Having launched in the mid-2000s, it shouldn’t come as a surprise that there are many impressive features that make PureVPN a true standout among its rivals. From torrent support and IP leak protection to a “smart” kill switch and over 180+ global server locations, PureVPN boasts an excellent resume of software and infrastructure benefits.

Perhaps the greatest distinguishing feature of PureVPN is its unique “split tunneling” capability. This enables select traffic to be routed through your ISP while other traffic goes through the VPN—in effect, this allows a “Wi-Fi VPN hotspot” to be built on a device that can be accessed by other devices in your network.

Pretty cool, huh?

A Fall from Grace?

The company’s reputation has been far from perfect, however, especially in recent years. Lately, PureVPN has come under fire from online anonymity and internet privacy activists for having released the personal information of one of its users to law enforcement agencies.

Although the company maintains that it does not log any user data in its privacy policy, numerous high-profile cases have shown that sensitive data has been collected and shared in the past.

VPN Data Log

In response, PureVPN has updated its privacy policy and doubled down on its principles through a public statement issued after the first major story broke in 2017. Since then, PureVPN representatives have made it clear that it, absolutely, under no circumstances, monitor, collect or share information related to browser activities or browsing habits.”

In short, it’s clear that PureVPN has had to work hard to save face after dealing with some bad press. However, the official policy as maintained by its corporate office is that zero IP or browsing-related data is collected by GZ Systems.

Therefore, there’s no way for the company to know what you’re doing when you’re using its product, and until another high-profile case makes its way into the news, we have no reason to believe otherwise.

Note: You can add an extra layer of protection by using your VPN with Tor. If you don’t know what Tor is or how to use it, you can read our “How to use Tor Browser” guide.

Features

PureVPN boasts a range of features and unique benefits that make it stand out against some of the other leading VPN services.

Below, we’ve taken a deep dive into the top features that PureVPN offers that make it an attractive option when compared to its competition.

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Privileged Jurisdiction

Although its location in Hong Kong may seem alarming to some, given its close proximity to the People’s Republic of China (a country notorious for its state censorship and Great Firewall), it is actually a blessing in disguise. This is because Hong Kong falls outside the jurisdiction of states involved in intelligence-sharing alliances such as the Five Eyes (FVEY) and 14 Eyes.

Privileged Jurisdiction

To put it succinctly, having PureVPN’s central servers in Hong Kong make them immune to the prying eyes of large-scale data collection and signals intelligence alliances. By contrast, data stored in countries such as the United Kingdom, United States, Australia, New Zealand, Canada, and many European Union member states are subject to collection by government authorities.

Many mass surveillance programs track, record, and share personal browsing data. Over the past decade, several high-profile leaks of classified intelligence have uncovered the existence of large-scale government surveillance programs that are spearheaded by the FVEY alliance, including:

On the other hand, Hong Kong is celebrated for being a non-spying jurisdiction that has privacy-friendly laws on its books.

PureVPN can operate lawfully in Hong Kong without the threat of data seizure from outside parties—even foreign state actors. In our books, this is a major plus.

Servers and Locations

PureVPN boasts over 2,000 unique servers spread over 180 sites around the world. Think of any major city across the globe—from Melbourne and Montreal to Mississauga and Mogadishu—there is a unique IP address operating there that helps fuel the massive PureVPN network. At present, PureVPN boasts an astounding 80,000 individual IP addresses.

PureVPN Server Locations

Given its broad global reach, you can enjoy relatively fast connection speeds no matter where you access the network from. Even in some of the most remote regions of Africa or Central Asia, you can rest assured that there’s a network server near you, so the data won’t have to travel very far to reach you.

It’s worth pointing out, however, that most of PureVPN’s servers are clustered in Europe and North America. This implies that you will likely benefit from faster speeds when you use its network from these locations.

However, we found that even their East Asian servers (halfway around the world from us) returned only marginally slower PING scores.

Platform Compatibility

You can use PureVPN from up to five devices simultaneously. Currently, PureVPN is compatible with all the leading operating systems and peripheral internet-enabled devices, including the following platforms:

What’s more, PureVPN users can use its anonymity to bypass geo-blocks on popular streaming platforms such as BBC iPlayer, HBO Go, Hulu and Hulu Plus, ESPN App, YouTube, and, of course, Netflix.

Unlimited Torrenting

If you’re an avid torrent enthusiast, you’ll be glad to know that PureVPN takes a very positive stance on peer-to-peer file sharing. Although this may seem like it should be the norm among VPN service providers, this is becoming further from the truth every year.

New copyright infringement laws and high-profile lawsuits have intimidated VPN providers into backing away from allowing torrenting to occur on their networks.

PureVPN for Unlimited Torrenting

Among those VPN service providers who do offer P2P file-sharing, many of them only tolerate it to a limited extent by placing data use restrictions on their services. Fortunately, there are no such limitations enforced by PureVPN, so you can file-share away using your favorite BitTorrent software without worrying about violating its terms of service, making it one of the best VPN for torrenting.

Military-Grade Encryption Technology

PureVPN uses 256-bit encryption, which is the industry standard used by military bodies, cybersecurity experts, and more. This standard is the latest iteration of the Advanced Encryption Standard (AES) which is used to encrypt and decrypt messages and data at a fixed block length of 256 bits.

PureVPN Military-Grade Encryption

Under the AES 256-bit encryption standard, a hacker conducting a brute force attack would be forced to attempt 2,256 key combinations if they wanted to guess the correct key. In other words, it would take many billions of years for a supercomputer to crack a 256-bit key—more years than the known universe has been in existence for, in fact.

Consequently, it’s practically impossible to crack PureVPN’s encryption standard. For this reason, you can rest assured that your data is protected and impervious from intruders, hackers, and malicious actors that want to obtain your identity or data.

Speedy Installation and Customization

PureVPN Desktop App

Unlike some of the more technical VPN service providers on the market, PureVPN’s interface is a breeze to use and can be set up in a matter of minutes. To get started, customers install the client software directly from the company’s website and follow a series of on-screen prompts. From there, you can create an account in seconds.

The moment you launch the PureVPN desktop app, you’re provided with an extremely intuitive user interface (UI) that gives you four colorful options that help tailor your experience to your needs:

  • I want to STREAM (Red)
  • I want INTERNET FREEDOM (Green)
  • I want SECURITY / PRIVACY (Purple)
  • I want FILE-SHARING (Blue)

Users are asked to select one of the above options to help optimize their experience using the network. From the dashboard, you can also select your preferred server location from the global map, and access PureVPN’s blog for updates and news.

Firewalls, Tunneling, and Kill Switches (Oh My!)

It may sound like something from a horror film, but some of PureVPN’s unsung standout features include a NAT firewall, IKS (Internet Kill Switch) capabilities, and split tunneling.

PureVPN Firewall

For starters, PureVPN’s built-in NAT firewall prevents programs and scripts from working in a website’s backend to collect your personal data. This makes PureVPN effective in preventing ransomware and malware from taking hold of your device and infecting your computer.

You can think of a NAT firewall as the “secretary” that sorts out the good from the bad scripts going on in the background during your web browsing experience.

Second, split tunneling technology allows you to pick and choose the data you want to run through the VPN, and which data you want to route through your IP address. One ancillary benefit of this practice is that it offers DDoS protection and safeguards your device against other threats from potentially malicious actors.

Kill Switches
Kill Switches

Last, an internet kill switch can be toggled on and off to help protect your connection to the network like a fail-safe during network failures or outages. In short, an internet kill switch ensures that your internet access is terminated if your connection to the VPN drops unexpectedly, adding another layer of protection in an already ironclad service.

Frequently Asked Questions (FAQs)

Now that you know the technical specifications and features offered by PureVPN, it might help to address some of the most commonly asked questions about this product. Below, we’ve listed our responses to a few of the lingering unresolved questions that might be on your mind.

Is PureVPN Available on Mobile Devices?

Yes. We tested PureVPN on iOS and Android devices, and although the setup and configuration process was more complicated than the desktop version, we found that it was effective and operational. Better yet, its mobile versions offer “Ozone” servers, which are specifically geared toward thwarting malicious ads, malware, and viruses.

PureVPN Mobile Apps

How Fast Are PureVPN Servers (Mbps)?

PureVPN’s network speeds vary widely by location—both in relation to where you (the user) is located, and where the server is. Below, we’ve listed the speeds that we encountered based on our test location in the Northeast United States.

New York Server

  • Download: 30.06 Mbps
  • Upload: 28.90 Mbps
  • Ping: 102ms

London Server

  • Download: 59.43 Mbps
  • Upload: 44.09 Mbps
  • Ping: 50ms

Algiers Server

  • Download: 5.11 Mbps
  • Upload: 5.60 Mbps
  • Ping: 205ms

Bangladesh Server

  • Download: 7.71 Mbps
  • Upload: 5.59 Mbps
  • Ping: 257ms

Not surprisingly, the fastest performance tests were recorded on servers in geographical regions where most of their server infrastructure is hosted (Europe and North America).

Overall, these are modest speeds that won’t impress those who are looking for the speediest connection possible. However, they might entice those who want a steady and reliable network instead.

Has PureVPN Had Any DNS, IPv4 or IPv6 Leaks?

Unfortunately, there are some unverified anecdotes and user experiences online documenting how customers’ data has been leaked while using PureVPN. Due to these leaks, users have had their IP addresses and DNS addresses made public. However, these leaks are far and few between, and the PureVPN dev team has taken steps to remedy the issues and ensure that these remain isolated incidents.

Does PureVPN Have 24-Hour Customer Support?

Yes, PureVPN has a team of customer service representatives available around the clock to help with basic support queries through live text chat. However, we found this service to leave much to be desired.

PureVPN Customer Support

At first, we weren’t even able to determine whether who we were chatting with was a chatbot or a real human being. After we asked them, they responded by telling us that they were indeed a human but proceeded to respond to our questions using generic and seemingly canned responses that did not truly cut to the heart of our problem.

Pros

Let’s take a look at the respective upside and drawbacks to PureVPN’s product. Like any, PureVPN’s network has a lot going for it and considerable room for improvement as well. Below, we’ve listed a few of the key selling points for PureVPN which you can weigh against its defects.

  • Strict no-log data retention policy for true anonymity
  • Relatively fast upload/download speeds when using Euro/N.A. servers
  • Over 2,000 servers spread across 140 countries
  • Split tunneling feature can create “Wi-Fi VPN hotspot” for additional devices
  • Utilizes ironclad 256-bit encryption technology for bulletproof security
  • Supports all major protocols (L2TP, IPSec, OpenVPN, etc.)

Cons

While there’s plenty to celebrate about PureVPN, there’s also more than a few causes for concern. To get a sense of what we’re talking about, take a look at some of the main drawbacks and vulnerabilities of PureVPN below and see if they’re worth the risk or inconvenience to you.

  • IP/DNS address leaks have occurred (infrequently) in the past
  • Internet kill switch feature has a history of being unreliable during network downtime
  • High-profile information sharing cases in 2017 and 2018 exposed user data
  • Slow speeds than most competitors when using Asian and African servers
  • Live customer service support can sound a lot like a chatbot

Pricing Info

The question that’s surely been on many of your minds has to do with one major factor: money. With so many VPN service providers available, it’s a buyer’s market. This means that there’s something of a race to the bottom effect going on in which the lower the service costs, the more likely it’ll remain competitive due to market saturation.

PureVPn Pricing

Below, we’ve listed the various offerings that the premium PureVPN subscription model currently has available.

Clearly, the best value is found in the two-year commitment. However, this is a bit too much for the average non-power user to chew. After all, nobody wants to be stuck in a contract over multiple years unless they’re completely certain that the product is right for them.

A six-month term might be a better option for those who want to balance value and risk.

Those who are highly risk-averse might be better off opting for the risk-free three-day trial of PureVPN. This gives you a chance to get a taste of what the product is without committing to anything in the long term or spending more than a few bucks.

PureVPN Money-Back Guarantee

Fortunately, PureVPN has a 100% Satisfaction Guarantee backing its flagship product. This means that if you don’t love the product you’ve paid for, you can cancel your subscription within one month of the purchase date and receive full reimbursement. This deal applies to all subscriptions—even those are short as one month.

Payment Methods

One of the distinguishing features of PureVPN is that there are countless payment options available. This is a major plus for those who are especially concerned about privacy and anonymity since it’s impossible to log personal payment data for those who decide to pay using cryptocurrencies.

PureVPN Accepted Payments

Although the sheer number of payment methods are too great to list in full, we’ve provided a quick breakdown of some of the many forms of payment that PureVPN accepts below.

  • All major credit cards
  • PayPal and Alipay
  • Cryptocurrencies (Bitcoin, Litecoin, Ethereum, Monero, and more)
  • PaymentWall (GiroPay, WebMoney, etc.)
  • BlueSnap (Sofort, eNETS, Skrill, etc.)

Those whose primary concerns are anonymity and security are better off paying via cryptocurrencies or alternative payment processors like BlueSnap that are specifically geared toward privacy-conscious consumers.

Verdict

At first, we were skeptical about whether PureVPN could earn our trust. This is especially true in light of the recent revelations of data leaks and information sharing that have surfaced over the past couple of years.

However, our overall verdict having used the product for the better part of a month is that it’s a reliable and capable private network service that should suffice for the average, non-power user.

Verdict

We would recommend PureVPN for the casual user who wants to circumvent international IP restrictions and geo-blocks. However, we wouldn’t suggest using this product if you’re concerned with getting the fastest upload or download speed possible, or if your primary motivation is anonymity from external parties.

Ultimately, there’s a reason why PureVPN has been endorsed by CNET, Mashable, and the New York Times—it offers a reliable product at a solid price point. And with a 31-day money-back guarantee, this is a product worth taking a chance on if casual privacy protection is what you’re after.

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